Computing and Network Services

State University of New York

FAQ

Common Problems/Questions:

1. Q: “What are my ESF NetID and ESF Password?”
   
   A: Your ESF NetID (User name) is the same as your SU NetID. It is what you use to access OrangeMail, MySlice, or AirOrange, and is also the prefix of your SU email address (the part before the ‘@’ symbol). Your password is the password that you use to access your ESF records from the Student Services Portal Web site: https://wwwinfo.esf.edu/student/.
    
2. Q: “I have never checked my Student Records or set my ESF Password. What is my password?”
   
   A: If you have never checked your records at the Student Services Portal Web site, then your password has not yet been set and a default password has been assigned to you. Your default password is 8 digits long. The first 4 digits are the last four digits of your Social Security Number (SSN). The next 2 digits are the month that you were born, and the last 2 digits are the day of the month that you were born. If a student was born on April 1 and has a SSN of 123-45-6789, then their default password is: 67890401. The first time you use the default password on the above Web site, you are forced to change it. The password that you set after logging-on with your default password is the one that you will use to log on to systems at ESF such as the Evergreen Wireless Network. The change takes place 10 -15 minutes after you set your password on the Student Service Portal Web site.

3. Q: “My ‘account’ is ‘locked out.’ What do I do?”
   
   A: If you use the wrong password 3 or more times, your access to the CMWPE Domain may be ‘locked out’ and you will be unable to gain access to the system. If this happens, you can wait 30 minutes for access to be automatically unlocked or you can visit the Moon Library HelpDesk and ask that your access be unlocked. CMWPE Students can visit their department office in 153 Baker to be unlocked in addition to the above.
    
4. Q: “How do I change my ESF Password when I already know it?”
   
   A: You can change your password at any time by going to the Student Services Portal Web site (https://wwwinfo.esf.edu/student/), log on as if you are going to check your information, and click on the ‘Change Password’ link. NOTE: You will have to wait up to 15 minutes after changing your password before you will be able to log on to most ESF Campus Network services with the new password.

5. Q: “I forgot my password. What do I do?”
   
   A: If you forget you ESF password, you can: visit the Registrar’s office and have it reset to the default password mentioned above, 2) you can visit the Moon Library HelpDesk (Evergreen/myESF HelpDesk) and have it changed to something you can remember, or 3) if you are a CMWPE student, you can visit you department office in 153 Baker and have it changed to something you can remember. A method for resetting the ESF password yourself (when you do not know what it is already) will be forthcoming.
    
6. Q: "I am an SU student taking classes at ESF. What is my default password?"
   
   A: SU students taking classes at ESF have a default password set as follows: The last 4 digits of their Social Security Number followed by '0101.' For example, if a student in this category has an SSN of 123456789, their default ESF password will be 67890101.