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myESF HelpDesk in Baker Labs:
The HelpDesk in Baker Labs is staffed by ESF Students
to help ESF Students. These dedicated individuals are there to
answer basic questions or help you find the information that you
need to improve your computing experience at ESF.
Location: The HelpDesk is located
in room 317 Baker Labs.
Help is available only during posted hours.
Baker Labs HelpDesk Hours:*
Monday through Friday, 8:30 am to 4:30 pm* * Due to staffing issues that may be unforeseeable,
the above hours are subject to change without notice.
ESF HelpDesk
Services:
The ESF Student Assistants (at the myESF HelpDesk only) can help you:
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Remember your SU NetID (just in case you
forget). |
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Change your ESF Password (just in case you
need to or forget). |
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Find information to help you connect to the
EvergreenX wireless network or logon to public PCs. |
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Find out where to go to get Antivirus
software at ESF. |
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Find any other specific information
available on the cns.esf.edu Web site. |
The ESF Student Assistants can not:
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Tell you what your ESF Password or SU NetID
Password is. |
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Fix your PC/Laptop hardware or software (see
below for help with these issues). |
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Disinfect your PC/Laptop of Viruses/Trojans/Spyware
(see below for help with these issues). |
SU
Services for students at ESF:
Syracuse University Computing and Media Services
offers many services that ESF Students can take advantage of. The
key to these services is your ESF Student ID card. If you require
services from SU, you should have your ID card handy in case it is
needed.
SU Services of Note:
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NetID/Account management stations: A
place to go for assistance is managing your SU NetID. This
is similar to the ESF Baker Labs HelpDesk. |
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FreshStart: Fee Service ($34.95 plus
tax). CMS Technicians will rebuild a student's PC/Laptop
using the disks that came with the system. |
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Microsoft Office File Recovery: Fee
Service ($34.95 plus tax). CMS Technicians will attempt
(success not guaranteed) to recover Microsoft Office Files
from a damaged/infested PC/Laptop. |
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Microsoft Office Installation: Fee
Service ($34.95 plus tax). CMS Technicians will reinstall
Microsoft Office from disks that the Student provides. |
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Troubleshooting Service: Fee Service
($34.95 plus tax). "CMS Technicians will spend up to two
hours in an effort to rid a computer of spyware and/or teach
students how to prevent infections, troubleshoot and correct
other problems, and assist with printer installations."
(from CMS Web site). Success is not guaranteed. |
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Virus Protection at ESF:
For all
PCs that connect to the ESF Campus Network
Click here to install the Campus
version of Symantec Antivirus 9. Advantages of
using this version are:
- It is free to users of PCs that connect to the ESF Campus
(Both State and personally owned).
- It is automatically updated, when connected
to the ESF Campus Network, to assure that you are always
protected.
NOTE: This is version 9.0 of
Symantec Antivirus (f.k.a. Norton Antivirus
Corporate Edition) on the ESF Campus. Please click
here to learn about upgrading
to this new version from the previous version 7.6.
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