my HelpDesk

my HelpDesk

my HelpDesk

		myESF Helpdesk in Baker Labs
		ESF HelpDesk Services
		SU Services for ESF students

Specific Help Resources:

		ESF Wireless: Evergreen
		ESF NetID
		ESF Password
		ESF Domain
		ESF Records

		Main CMS Student Computing Support Page at Syracuse University

myESF HelpDesk in Baker Labs (Temporary location):

The HelpDesk in Baker Labs is staffed by ESF Students to help ESF Students. These dedicated individuals are there to answer basic questions or help you find the information that you need to improve your computing experience at ESF.

Location: The HelpDesk is temporarily located in room 142 Baker Labs. Help is available only during posted hours.

Baker Labs HelpDesk Hours:*

Monday through Friday, 8:30 am to 4:30 pm*

* Due to staffing issues that may be unforeseeable, the above hours are subject to change without notice.

ESF HelpDesk Services:

The ESF Student Assistants (at the myESF HelpDesk only) can help you:

	Remember your NetID (just in case you forget).
	Change your ESF Password (just in case you need to or forget).
	Find information to help you connect to the Evergreen wireless network or logon to public PCs.
	Find out where to go to get Antivirus software at ESF.
	Find any other specific information available on the cns.esf.edu Web site.

The ESF Student Assistants can not:

	Tell you what your ESF Password is.
	Fix your PC/Laptop hardware or software (see below for help with these issues).
	Disinfect your PC/Laptop of Viruses/Trojans/Spyware (see below for help with these issues).

SU Services for students at ESF:

Syracuse University Computing and Media Services offers many services that ESF Students can take advantage of. The key to these services is your ESF Student ID card. If you require services from SU, you should have your ID card handy in case it is needed.

	CMS main HelpDesk number: 443-2677 (Hinds Hall)
	SU NetID Services
	CMS Policies
	Main CMS Student Computing Support Page
	CMS Student Computing Support Services

SU Services of Note:

	NetID/Account management stations: A place to go for assistance is managing your SU NetID. This is similar to the ESF Baker Labs HelpDesk.
	FreshStart: Fee Service ($34.95 plus tax). CMS Technicians will rebuild a student's PC/Laptop using the disks that came with the system.
	Microsoft Office File Recovery: Fee Service ($34.95 plus tax). CMS Technicians will attempt (success not guaranteed) to recover Microsoft Office Files from a damaged/infested PC/Laptop.
	Microsoft Office Installation: Fee Service ($34.95 plus tax). CMS Technicians will reinstall Microsoft Office from disks that the Student provides.
	Troubleshooting Service: Fee Service ($34.95 plus tax). "CMS Technicians will spend up to two hours in an effort to rid a computer of spyware and/or teach students how to prevent infections, troubleshoot and correct other problems, and assist with printer installations." (from CMS Web site). Success is not guaranteed.


	Virus Protection at ESF: *For all* PCs that connect to the ESF Campus Network Click here to install the Campus version of Symantec Antivirus 9. Advantages of using this version are: It is free to users of PCs that connect to the ESF Campus (Both State and personally owned). It is automatically updated, when connected to the ESF Campus Network, to assure that you are always protected. NOTE:** This is version 9.0 of Symantec Antivirus (f.k.a. Norton Antivirus Corporate Edition) on the ESF Campus. Please click here to learn about upgrading to this new version from the previous version 7.6.


	AdWare/Spyware Concerned about AdWare/SpyWare? Click here.