Computing and Network Services

State University of New York

College of Environmental Science and Forestry

If you are currently a user of SU email and you are receiving your email into a POP client (program) such as Outlook Express, Eudora, Thunderbird, etc., then you are likely not storing email directly on the SU mail server. This means that every time you receive your email, a copy of each message is created on your PC and the messages are removed from the SU server. This local copy is stored in the format of the specific program you are using to manage your email. To move your stored email messages from your specific email program, please see your specific program’s documentation to determine how best to move email to Outlook 2003.

Users in this category should do the following to begin using their new SU Exchange account:

1. Change personal email delivery point.

2. Setup new Exchange account in Outlook 2003.

3. Stop using the old POP client to send or receive email.

Change personal email delivery point

1. Go to the following Website: http://its.syr.edu/netid
2. Click ‘Manage your NetID’
3. Log in with your SU NetID and Password
4. Click ‘Change syr.edu mail delivery’
5. Enter <NetID>@ad.syr.edu in the space provided and click Submit (NOTE: This does not change your email address). Please be careful when entering this address.

Once a user changes their delivery point, no new email will be delivered to the old SU email systems. All new email will be delivered into the new SU Exchange systems. Do not complete this step until you are prepared to continue with the rest of the conversion process. No email will be lost, but the user will not have access to it until they have moved to the new Exchange system.

Setup a new Exchange account in Outlook 2003 (On-Campus email access)

1. Start Microsoft Office Outlook 2003.
2. Click Tools à E-mail Accounts… . If asked to close Outlook at any point during this process, do so and complete the remaining steps in this section using the Mail section of the Windows Control Panel.
3. At the E-mail Accounts wizard, select "Add a new e-mail account" and then click the Next button.
4. For Server Type, choose Microsoft Exchange Server and then click the Next button.
5. On the Exchange Server Settings dialog, do the following:
   1. Enter outlook.ad.syr.edu as the Microsoft Exchange Server.
   2. Clear the check from the Use Cached Exchange Mode box.
   3. Enter your SU NetID on the User Name line.
   4. Click the Check Name button.
6. You will be asked to enter your username and password to confirm your mailbox name. Enter your NetID as follows: AD\<NetID> and click Ok. If your NetID and password are accepted, the name of the Microsoft Exchange Server will change to a setting appropriate to the specific user and the User Name will change to the User’s full name.
7. Click Next then Finish
8. You will be prompted to enter your NetID (username) and Password again to gain access to your email account.

Stop using the old POP client to send or receive email.

If a user receives email from the same email account via more than one method (i.e. with more than one email program), the user risks losing track of just where their email is stored. CNS strongly suggests using only one method to manage your email.