Windows XP SP2

Windows XP SP2

Installing Windows XP Service Pack 2 (SP2):

Following is the recommended method for installing Windows XP Service Pack 2 (SP2) to assure continued, complete functionality of ESF's Norton/Symantec Antivirus software:

Install Windows XP Service Pack 2. If you have already installed SP2, please skip to step 2 below. Click here for instructions on determining your current version of Windows and what Service Packs are installed. NOTE: This step is specific to Windows XP users. SECURITY WARNINGS: You may see a security warning regarding the safety of files that are downloaded/downloadable. In this case, the file is certified safe and you can proceed with the download.

	From an ESF Server (Choose 'Open' or 'Run' when prompted and then follow stated instructions).
	From Windows Update (Follow instructions on site).
	Via Automatic Updates. If you see this icon next to the clock in the lower right-hand corner of your desktop, double-click it, click the 'Details' button, and look for SP2 as one of the available updates. If it is there, install it. If it is not there, choose one of the other 2 methods above.

Install Windows XP SP2 Firewall Fix for Norton/Symantec Antivirus (Select 'Run' and then 'Run' again to install). This program fixes issues with all versions of Norton/Symantec Antivirus and is required whether you choose to upgrade your Antivirus software or not. NOTE: This step is specific to Windows XP users.

Upgrade from Norton AntiVirus Corporate Edition to Symantec AntiVirus:

After installing SP2, we strongly suggest removing the old version of Norton AntiVirus Corporate Edition (version 7.61) and installing the new version of Symantec AntiVirus (version 9.01).

Uninstall Norton Antivirus Corporate Edition (version 7.61) (This includes uninstalling both Norton AntiVirus Corporate Edition and LiveUpdate).
Install NEW version of Symantec Antivirus (version 9.01)
Run Windows Update to receive any additional updates that might be available.


	Incompatibility Service Pack 2 is not a trivial update. Some of the software that you are running on your PC may not function properly after updating. For further information about SP2, please see Microsoft's 'need to know' page. One example of a program that will not work after SP2 is installed is 'Roxio easy CD creator 5' CD burning software. Additional SP2 articles are available here.


	BEWARE Installing Windows XP Service Pack 2 can take up to two hours depending on the method chosen to the left, and the age of the PC that it is being installed on. If you have an older PC that was upgraded to Windows XP, you may need to find something else to do while your PC is updated.